At Seroli.pk, we understand that sometimes plans change, and you may need to cancel an order. We aim to make the cancellation process as straightforward as possible. Please take a moment to review our order cancellation policy below:
1. Cancellation Timeframe:
- You may request the cancellation of your order within 4 Hour's after placing it. After this timeframe, your order may have entered the processing or shipping stage and may not be cancelable.
2. How to Request Cancellation:
- To cancel an order, please contact our customer support team as soon as possible. You can reach out to us via 0311 1555502 Email: firstname.lastname@example.org. Please include your order number in your cancellation request for faster processing.
3. Eligibility for Refunds:
- Orders that are successfully canceled within the stipulated timeframe will be eligible for a full refund. Refunds will be processed using the same payment method you used for the initial purchase. It may take 5-7 Days for the refund to reflect in your account.
4. Cancellation After Processing:
- If your order has already been processed and shipped, it cannot be canceled. In such cases, please refer to our Returns and Exchanges Policy for information on returning the products.
- Some products may not be eligible for cancellation, especially if they are custom-made, personalized, or on clearance. We will make exceptions clear at the time of purchase.
6. Refusal of Cancellation:
- In rare cases, we may refuse a cancellation request if the order is deemed non-cancelable due to various reasons, such as shipping already initiated, product unavailability, or any other exceptional circumstances. We will inform you of such cases.
7. Contact Us:
- If you have any questions or need assistance with your order cancellation, please don't hesitate to contact our customer support team. We are here to help you and ensure a smooth shopping experience.
Please note that this policy may be subject to updates or changes, so we encourage you to review it periodically.
Thank you for choosing Seroli.pk, and we appreciate your understanding of our order cancellation policy. We are committed to providing the best service and support for our valued customers.